So, you have decided that your business can benefit from Unified Communications. You’ve tiptoed through the minefield strewn with all the different definitions of UC and identified the way in which you feel it can best help you.
You are by now convinced that, if implemented correctly, UC will deliver key business objectives.
What is the next step?
Your business may have been approached already by several technology companies, each offering the “best” product or service for you.
UC comes in a wide variety of formats. Should you opt for a managed service, a hosted one or UCaaS (Unified Communications as a Service)? What technologies should you change – from Lync to Skype for Business? How do your answers to these questions affect your planning?
The identification of the business case for UC will help you to avoid being led down a route which won’t necessarily help your organisation. What you need is an impartial strategy.
Purple is vendor-independent, and genuinely proud to be so. We feel it is absolutely imperative to let the requirements drive the technology adapted, not to allow the technology drive what you are trying to achieve.
You may think that, once Purple has helped your business to identify the UC strategy that will work best for you, the hard work is all over. However, in our next blog instalment we’ll look at a key element in the successful implementation of UC – your User Adoption strategy.